If you have recently experienced a longer than expected wait time for our Technical Support service, we sincerely apologize for the inconvenience. To help you access your digital product as quickly as possible, we offer the following suggestions:
1. Click on the SUPPORT tab from the home page of your product. This will provide access to our complete range of student and instructor-focused resources, including tips for registration and getting started. If additional help is needed, Technical Support can be accessed from this page.
2. To fast-track a specific question, enter it into the search for answers field at the top of this page: http://247pearsoned.custhelp.com/.
3. Another alternative for live support is chat. During this peak season chat has provided a quicker response time although we do offer 24/7 phone support. The educator phone number is 888-547-4415. The 24/7 phone number for students is 800-677-6337.
We hope that your experience is improved by these suggestions and resources. If there is more that we can do, we would like to hear from you at: [email protected]
John Tweeddale
Chief Customer Experience Officer
Pearson Higher Education